Stories
NCW Issues New Safety Guidelines for Women Using App-Based Transport in Delhi
- •The National Commission for Women released comprehensive safety guidelines focused on driver verification, route tracking, and harassment prevention for women using app-based transport services.
- •Transport aggregators are instructed to enforce strict background checks, allow penalty-free cancellations if vehicle details mismatch, and provide 24x7 emergency support.
- •New measures for late-night travel include sharing ride details with trusted contacts, safe-drop options, and automated alerts for unusual route deviations or prolonged stops.
- •NCW Chairperson Vijaya Rahatkar emphasized that women must be able to travel without fear as app-based transport becomes integral to daily life.
- •In a separate initiative, Delhi Chief Minister Rekha Gupta inspected the Sakhi One Stop Centre at Lok Nayak Hospital and directed officials to ensure strict confidentiality and timely reporting in cases involving women and children.
Key Questions Answered
The NCW has issued guidelines focusing on driver and vehicle verification, route changes, handling harassment, preventing unsafe drop-offs, and addressing delays in emergency assistance for women using cabs, autos, and bike taxis. App-based companies are required to properly verify drivers, allow passengers to cancel rides without penalty if details do not match, provide 24/7 emergency support, and send alerts if a driver takes an unusual route or stops for too long.
Delhi Chief Minister Rekha Gupta directed officials to submit a complete monthly report to the Chief Minister's Office detailing all cases, police reports, FIRs, support provided to victims, and actions taken against the accused. She also stressed maintaining confidentiality in POCSO cases, keeping proper records, and immediately reporting any difficulties in delivering justice to senior police officers.
For late-night rides, the guidelines recommend stronger driver verification, sharing ride details with trusted contacts, providing safe-drop options, and maintaining 24x7 emergency support.
