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TRAI Mandates Telcos to Combat AI-Flagged Spam Callers Without Consumer Complaints
- •TRAI has mandated telecom operators to take action against spam callers identified by AI-based caller ID systems, even without consumer complaints.
- •New regulations require telcos to restart KYC for identified spammers, disconnect connections, and file complaints with law enforcement.
- •Telecom operators must share details of AI-flagged "suspected spam" calls with originating access providers within two hours.
- •If five or more CLIs of a sender are identified as spam within 10 days, all concerned OAPs must take action, including barring outgoing services for 15 days for the first violation.
- •Subsequent violations will lead to disconnection of all telecom resources for one year, and the violator will be blacklisted from obtaining new services.
Key Questions Answered
Under the new TRAI regulations, telecom operators must restart KYC verification for senders identified as spam, disconnect their phone connections, and file complaints with law enforcement agencies.
For initial violations, outgoing services of all telecom resources are barred for 15 days. For subsequent violations, all telecom resources are disconnected for one year, the sender is blacklisted, and no new resources are provided except for one barred connection with emergency outgoing services.
Subscribers wanting to block telemarketing calls from all categories can text the BLOCK PROMO code to 1909. Existing preferences under the FULLY BLOCK category will automatically migrate to the BLOCK PROMO category within fifteen days of the notification.
