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TRAI's Strict New Spam Call Rules: Services Suspended for 15 Days to a Year for Violations!
- •TRAI has issued new rules to control spam calls and annoying commercial communications.
- •Telecom companies' AI or Machine Learning systems will take action against 'Suspected Spam' calls without waiting for customer complaints.
- •First-time offenders may face a 15-day suspension of outgoing services; repeat violations can lead to disconnection of all telecom resources for up to one year.
- •Call management apps like Truecaller cannot automatically tag, block, or filter calls from number series designated by TRAI, such as those starting with 160.
- •Customers can block promotional calls by sending 'BLOCK PROMO' SMS to 1909.
Key Questions Answered
Under TRAI's new rules, first-time offenders identified by AI systems will have their outgoing telecom services suspended for 15 days. For repeat violations, all telecom resources of the sender can be disconnected for up to a year, and the sender will be blacklisted.
Customers who want to block all types of telemarketing calls can send an SMS with the text 'BLOCK PROMO' to 1909. This action will block promotional commercial communications without affecting transactional, service, or government communications.
Call management apps and similar services are not allowed to independently tag, block, or filter calls originating from number series designated by the authority, such as numbers starting with 160. However, individual users retain the ability to block or filter any call on their own devices as needed.
