Stories
AC Not Working on Train? Get Your Rs 2000 Ticket Refunded! Do This One Thing
- •Passengers have the right to a refund if the AC is not working despite buying an AC ticket.
- •To complain, use the 'RailMadad' app/website, enter your PNR, and select 'AC Not Working' as the complaint category.
- •You can also register a complaint immediately by calling the toll-free number 139.
- •Inform the coach attendant or TTE about the non-functional AC; mechanics on board can often fix minor issues.
- •Before deboarding, obtain an official 'AC malfunction' certificate (Guard Certificate or EFT) from the TTE. Attach this to your TDR application to get the fare difference between AC and sleeper class refunded.
Key Questions Answered
Passengers can register a complaint by opening the 'RailMadad' app or website, selecting the 'Train Complaint' option, entering their PNR number, and choosing the 'AC Not Working' category. Alternatively, complaints can be registered immediately by calling the toll-free number 139.
Before getting off the train, passengers must obtain an official certificate from the TTE stating 'AC malfunction,' which is either a Guard Certificate (GC) or an Excess Fare Ticket (EFT) certificate. This signed and stamped document must be attached when filing the TDR to receive a refund of the fare difference.
No, railways do not issue refunds based solely on an online TDR filing and require official proof from an on-duty officer. Without an official certificate from the TTE, the TDR application will be directly rejected under the assumption that the passenger traveled in the AC coach.
