Stories
Train Cancelled? Know the Complete Refund Rules for Online and Counter Tickets
N
News18•11-10-2026, 11:44
Train Cancelled? Know the Complete Refund Rules for Online and Counter Tickets
- •If the railways cancel a train, passengers are entitled to a full refund of their fare without any cancellation charges deducted.
- •For IRCTC e-tickets, the refund is processed automatically within 3 to 7 working days and credited to the original account without needing a TDR.
- •Passengers with counter-purchased tickets must visit a computerized PRS counter to claim their refund.
- •Always verify train cancellation status using the National Train Enquiry System or helpline 139 before heading to the station.
- •Beware of fake calls and messages regarding quick refunds, and never share OTP, passwords, or banking details with anyone.
Key Questions Answered
If the railways cancel your train, you do not need to cancel the e-ticket or file a TDR. The full fare is refunded automatically with no cancellation charges deducted, and the money is credited back to the original payment account within 3 to 7 working days.
If your ticket was purchased directly from a railway reservation counter, you must visit a computerized Passenger Reservation System (PRS) counter to complete the ticket and refund-related process.
You can check your refund status by logging into the IRCTC e-ticketing website, going to 'My Account', selecting 'My Transactions', and checking 'Ticket Refund History'.
