Stories
Shared Your OTP By Mistake? Immediate Steps To Save Your Money
- •Act quickly to block your debit cards, credit cards, net banking, and UPI through your bank app or 24x7 helpline to prevent unauthorized transactions.
- •Immediately call the national cyber fraud helpline at 1930 or file a complaint on cybercrime.gov.in to help authorities freeze the stolen funds.
- •Reset all your passwords, UPI PINs, and card PINs, and log out of all other devices across your banking and email applications.
- •Check your account for any unauthorized new payees, raised card limits, or new device registrations, and secure your phone by uninstalling unknown apps.
- •Document all timelines and complaint numbers, follow up with a written email, and approach the RBI Ombudsman if the bank fails to resolve the issue within 30 days.
Key Questions Answered
Call your bank's 24x7 helpline or use their app to instantly freeze your debit cards, credit cards, net banking, and UPI. Next, call the national cyber fraud helpline at 1930 or file a complaint on cybercrime.gov.in to help authorities freeze the funds.
Under RBI rules, sharing an OTP is counted as customer negligence, meaning you bear the entire loss for transactions occurring before you report the fraud. Any unauthorized losses incurred after reporting your case to the bank become the bank's responsibility.
Since January 1, 2026, commercial banks are required to make service and transactional calls exclusively from phone numbers in the 1600 series. You should treat any 10-digit mobile number claiming to be your bank with suspicion, and keep in mind that genuine bank employees never ask for your OTP.
