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Cyber Fraud: Money Gone From Your Bank Account? One Mistake Can Be Costly, Do This Immediately.
- •If you receive a message about money being debited from your bank account without any transaction, immediately file a complaint through your bank's official customer care number.
- •If necessary, block your card, account, or digital banking services, and change banking-related passwords and PINs as soon as possible.
- •According to Gaurav Gupta, Group Head at Axis Bank, act immediately upon discovering fraud; call cybercrime helpline 1930 or file a complaint on the National Cybercrime Reporting Portal.
- •Vijay Pal Dalmia, Senior Partner at Vaish Associates, advises preserving all evidence like screenshots of messages, transaction receipts, chats, phone numbers, emails, and transaction URLs related to the fraud.
- •After a complaint, the bank investigates, monitors suspicious transactions, blocks digital channels if needed, and cooperates with police. The entire account is not always frozen; restrictions may be imposed based on the fraud type and investigation stage.
Key Questions Answered
If you discover unauthorized transactions, immediately file a complaint through your bank's official customer care channels, block compromised cards or digital accounts, and update your passwords and PINs. You should also call the cybercrime helpline at 1930 or submit a report via the National Cybercrime Reporting Portal.
Victims must preserve all relevant evidence including screenshots of fraudulent messages, transaction receipts, chat logs, phone numbers, emails, and transaction URLs. According to experts, keeping these records is vital for guiding bank investigations and interactions with law enforcement.
Fringing a cyber fraud complaint does not automatically freeze the entire bank account. Instead, banks may place specific restrictions on the account based on the nature of the fraud and the investigation stage, which can later be lifted after verification.
