Stories
Sent money to wrong UPI ID? Do this immediately to get your refund
- •Successful UPI transactions cannot be cancelled directly from the app, so immediately register a complaint using the help or support section of your UPI app.
- •Keep transaction details such as the date, amount, and UPI reference number like UTR or RRN handy while raising a complaint.
- •Contact your bank customer care immediately along with registering a complaint on the app and provide all necessary transaction details.
- •If the issue remains unresolved through the app and bank, you can visit the official NPCI grievance portal to submit your complaint.
- •If the bank fails to respond within 30 days or provides an unsatisfactory response, you can escalate the matter to the RBI Integrated Ombudsman.
Key Questions Answered
No, a successful UPI transaction generally cannot be cancelled directly from the app. To recover your funds, you must utilize the grievance redressal procedures of your UPI app, bank, and potentially NPCI.
First, check the payment history in your UPI app and register a complaint using options like help or report an issue while keeping your UTR number safe. Next, immediately contact your bank's customer care with the transaction details, and you can also reach out directly to the recipient to request a refund.
You can file a complaint with the RBI's Integrated Ombudsman if your bank rejects your complaint, you receive no response within 30 days, or you are unsatisfied with their reply, provided you keep your original bank complaint and documents.
