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Received Wrong UPI Money? Follow These Critical Steps Before Refunding
- •Never immediately refund money sent by a stranger until you personally verify the credit in your bank or UPI transaction history.
- •Avoid scanning any QR codes or entering your UPI PIN to process a refund, as a PIN is only required to authorize payments from your account.
- •Tell the sender to contact their bank or UPI service provider to raise a formal complaint for reversing an accidental transfer.
- •Keep all transaction trails, screenshots, messages, and call logs intact to protect yourself if the payment is linked to a fraud complaint.
- •Contact your bank through official customer care channels and report suspected financial cyber fraud if the sender threatens or pressures you.
Key Questions Answered
Do not transfer the money back immediately. Confirm that the credit actually appears in your bank or UPI history, keep the money untouched, and ask the sender to contact their bank or UPI service provider to raise a complaint. You should also notify your official bank channel about the unexpected payment.
No, you never need to enter your UPI PIN to receive money or process a refund. A UPI PIN is exclusively used to authorize outbound payments from your account, so be extremely cautious if someone asks you to enter it or scan a QR code to get paid.
Do not give in to pressure or share any banking credentials. Save all call records, messages, and transaction screenshots, and report the incident directly to your bank through its official customer-care number. You can also report suspected financial cyber fraud through official cybercrime reporting channels.
