Stories
IRDAI Mandates Upfront Insurance Prices, No Personal Details Needed
M
Moneycontrol•24-09-2026, 10:31
IRDAI Mandates Upfront Insurance Prices, No Personal Details Needed
- •IRDAI proposes that insurance websites display product and pricing information without requiring customers to share personal details like name, phone number, or email.
- •The consultation paper aims to eliminate 'dark patterns' where personal information is sought before accessing product features and prices.
- •Insurers must provide product, pricing, performance, and quality information in a standard, easy-to-understand format.
- •Access to information sheets, FAQs, brochures, premium rates, and performance data should not be used as a lead generation opportunity.
- •IRDAI also suggests standard one-page information sheets and FAQs for different insurance products, along with accessible data on claim settlement and grievance redressal.
Key Questions Answered
The IRDAI has proposed that customers should be able to view critical product, pricing, and quality information on insurance websites without needing to provide personal details like their name, phone number, or email address, aiming to eliminate deceptive interface practices.
The regulator considers forcing users to surrender contact information just to check basic policy features or prices as a dark pattern used for lead generation, which prevents transparent and frictionless consumer research.
The IRDAI's consultation paper proposes standard one-page information sheets and Frequently Asked Questions (FAQ) notes presented in simple language to help customers easily understand different insurance classes.
