Stories
BHIM UPI Gets MyUPI AI Assistant: Digital Payments Now Easier, Safer!
N
News18•24-09-2026, 08:56
BHIM UPI Gets MyUPI AI Assistant: Digital Payments Now Easier, Safer!
- •NPCI BHIM Services Limited (NBSL) has launched MyUPI, a conversational AI-powered assistant, in the BHIM Payments app.
- •MyUPI AI Assistant provides 24/7 multilingual assistance for UPI-related needs, including transaction tracking, complaint resolution, mandate management, and fraud awareness.
- •This new feature is highly beneficial for senior citizens, users in towns and villages, and first-time UPI users.
- •The PaySafe feature allows users to verify the account holder's real name and details before making a payment to an unknown UPI ID or QR code.
- •The safety switch enables users to immediately freeze or block their linked bank account if their phone is stolen or they suspect suspicious transactions.
Key Questions Answered
MyUPI is a conversational AI-powered assistant launched by NPCI BHIM Services Limited (NBSL) within the BHIM Payments app to provide 24/7 multilingual assistance for UPI-related needs, transaction tracking, and complaint resolution.
The PaySafe feature in MyUPI allows users to verify an account holder's real name and details before making a payment by entering an unknown UPI ID or uploading a QR code.
The safety switch acts as a digital emergency button allowing users to immediately freeze or block their linked bank account if their phone is stolen, a suspicious transaction is suspected, or a fraudulent message is received.
