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BHIM App Unveils MyUPI AI Assistant for Enhanced UPI Support and Security
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CNBC TV18•22-09-2026, 16:03
BHIM App Unveils MyUPI AI Assistant for Enhanced UPI Support and Security
- •NPCI BHIM Services Limited (NBSL) launched MyUPI, a conversational AI assistant within the BHIM Payments App, offering 24/7 support for UPI-related services.
- •MyUPI enables users to check transaction details, raise and track complaints, manage recurring payment mandates, and access fraud-awareness information.
- •The assistant supports English, Hindi, Telugu, Tamil, and Bengali, with more regional languages planned for future integration.
- •Key features include verifying payees before payment, identifying mandate-based debits, replaying earlier transactions, and de-linking UPI Numbers.
- •MyUPI's Safety Switch allows users to block linked bank accounts in cases of suspected compromise or fraud, enhancing security.
Key Questions Answered
The MyUPI AI assistant currently supports English, Hindi, Telugu, Tamil, and Bengali, with plans from NBSL to add more regional languages over time.
The Safety Switch allows users to block a linked bank account during suspected account compromises, lost phones, unexpected debits, or suspicious messages to prevent further transactions.
MyUPI was launched by NPCI at the Global Fintech Fest 2026.
