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Zepto Customer Finds Insects In 26 Kg Rice Bag As Chatbot Rejects Complaint
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News18•11-10-2026, 16:54
Zepto Customer Finds Insects In 26 Kg Rice Bag As Chatbot Rejects Complaint
- •A Zepto customer found small insects inside a 26 kg bag of rice ordered from the quick-commerce platform.
- •The automated chatbot refused to lodge a complaint, claiming the product was delivered in good condition.
- •Images shared on social media showed small brown insects crawling inside the rice bag.
- •Other social media users shared similar experiences with food quality issues and unhelpful customer support.
- •Zepto responded to the viral post stating they are reviewing the concerns raised by the customer.
Key Questions Answered
A Zepto customer raised food quality and customer service concerns after discovering small insects crawling inside a recently delivered 26 kg bag of rice.
When the customer approached Zepto to report the contaminated rice, the automated chatbot refused to lodge a complaint, claiming instead that the product had been delivered in good condition.
After the customer shared their disappointing experience and photos of the insects on X, Zepto took notice of the post, stating that they were reviewing the concerns and would get back shortly.
