Stories
Chennai Man Orders Cauliflower From Zepto, Receives Mostly Leaves
- •Chennai resident Ashwin Murali shared a post on X complaining about his Zepto order, stating he received 300 grams of cauliflower greens and only 149 grams of the actual vegetable.
- •Murali criticized the quick-commerce platform and stated that Zepto's customer support bot rejected his request for a refund or replacement.
- •His viral post sparked online discussions about the quality and quantity of fresh produce delivered by quick-commerce platforms, with other users sharing similar grievances.
Key Questions Answered
A Chennai man named Ashwin Murali posted on X after receiving an order from Zepto that contained 300 grams of cauliflower greens and only 149 grams of the actual vegetable. When he complained, Zepto's automated customer support bot rejected his request for a refund or replacement, stating the item met quality standards.
After Ashwin Murali's post went viral online, Zepto responded on X by stating they were reviewing his concern and would get back to him shortly.
Other users shared various grievances about the quick-commerce platform, including receiving expired paneer, incorrect quantities of tomatoes, and low vegetable quality with excessive leaves. Another customer previously reported a nearly Rs 100 price difference for the same items when comparing a regular account to a new user account, while a woman accused the app of omitting preservatives from product listings.
