Stories
Zoho Unveils Zia Chat AI, Expands into Seven Vertical SaaS Segments
- •Zoho launched Zia Chat, a conversational AI interface, to streamline access to information, business context, and tasks across applications from a single platform.
- •Zia Chat integrates with existing Zoho applications and external systems via Model Context Protocol (MCP), aiming to reduce the need for users to switch between different software.
- •The company has expanded into vertical SaaS, developing industry-specific applications for seven sectors: retail, automotive, BFSI, healthcare, education, real estate, and restaurants.
- •Zoho's vertical SaaS strategy aims to provide its AI with industry-specific context, enhancing its ability to work with specialized entities, relationships, rules, and workflows.
- •Zoho reported a 47% year-on-year revenue growth in India for 2025, with key contributions from Zoho Workplace, Zoho One, Zoho CRM, Zoho Books, and Zoho People.
Key Questions Answered
Zia Chat is a conversational AI interface launched by Zoho that allows users to access information, understand business context, create content, and perform tasks across different applications from a single interface. It is integrated into Zoho’s existing software and connects with external systems using Model Context Protocol integrations to reduce app-switching.
Zoho is expanding into seven vertical SaaS sectors targeting specialized workflows and regulatory frameworks: retail, automotive, BFSI, healthcare, education, real estate, and restaurants. These industry-specific applications combine with Zoho's existing suite to connect data and workflows across systems.
Zoho reported that its revenue in India grew by 47% year-on-year in 2025. Key products driving this growth included Zoho Workplace, Zoho One, Zoho CRM, Zoho Books, and Zoho People, with sectors like ITES, manufacturing, BFSI, professional services, retail, and automotive leading the traction.
