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Sony India Denies PS5 Warranty for Console Bought on Swiggy Instamart, Cites 'Unauthorised' Seller
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News18•02-10-2026, 14:09
Sony India Denies PS5 Warranty for Console Bought on Swiggy Instamart, Cites 'Unauthorised' Seller
- •Sony India refused to register the warranty for a PS5 Slim purchased on Swiggy Instamart, stating the seller, PYD Retail Pvt Ltd (Avantika), is not an authorised dealer.
- •The buyer paid –70,000 for the 1TB PS5 Slim on September 27, which arrived sealed and functional.
- •Sony India's email confirmed that a warranty claim is only possible if the dealer is authorised by Sony India.
- •Swiggy Instamart support reportedly offered apologies but directed the buyer to contact the brand, leading the buyer to file a complaint with the National Consumer Helpline.
- •Sony's policy indicates that products bought from an unauthorised reseller may not receive the one-year manufacturer warranty, and only an authorised service centre can confirm warranty eligibility.
Key Questions Answered
Sony India refused the warranty because the seller listed on the buyer's invoice, PYD Retail Pvt Ltd (Avantika), is not an authorised Sony dealer, and company policy states that products from unauthorised resellers may not qualify for the one-year manufacturer warranty.
After receiving multiple apologies from Instamart support without a resolution, the buyer filed a formal complaint with the National Consumer Helpline and is currently considering sending a legal notice.
According to a Sony India live chat shared on Reddit, the company currently has no authorised sellers on Swiggy Instamart, though some sellers on Blinkit and Zepto have been recognized as authorised.
