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Delhi HC Demands Railways' Response on PIL Alleging Train Ticket Booking Failures
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CNBC TV18•30-09-2026, 19:24
Delhi HC Demands Railways' Response on PIL Alleging Train Ticket Booking Failures
- •The Delhi High Court has sought responses from the Railways and IRCTC regarding a Public Interest Litigation (PIL) that highlights "recurring technical and operational failures" in train ticket booking, particularly during peak demand.
- •A bench comprising Chief Justice D K Upadhyaya and Justice Tejas Karia has scheduled the next hearing for October 7, instructing the central government counsel to provide updates.
- •The petitioner's counsel alleged that the ticket booking platform often lags or fails when the ticketing window opens for advance reservations, leading to money deduction without successful seat booking.
- •The PIL, filed by Uttam Kumar, calls for an independent technical audit of the reservation system and the implementation of corrective measures to ensure fair, transparent, reliable, and non-discriminatory access to railway accommodation.
- •The plea cites numerous passenger complaints, including login issues, booking session terminations, payment failures, and the rapid disappearance of displayed availability, preventing successful reservations.
Key Questions Answered
The Delhi High Court sought the stand of the Railways and IRCTC on a Public Interest Litigation (PIL) that alleged recurring technical and operational failures during train ticket bookings, particularly in periods of high demand like the festive season.
A bench comprising Chief Justice D K Upadhyaya and Justice Tejas Karia listed the matter for hearing on October 7 and directed the central government counsel to return with instructions within a week.
The petition filed by Uttam Kumar seeks an independent technical audit of the reservation ecosystem alongside appropriate corrective safeguards to guarantee fairness, transparency, reliability, and non-discriminatory access to railway accommodation for all passengers.
