Stories
AI, Trust, & Digital Transformation Take Center Stage at GFF 2026 Fintech Studio
- •The Global Fintech Festival 2026 focused on embedding technology into banking and financial services, moving beyond mere disruption.
- •Karix presents CNBC-TV18 Fintech Studio discussions highlighted AI-led customer experiences, fintech-bank collaboration, and conversational banking.
- •Deepak Goyal, Tanla Platforms and Karix CEO, emphasized the massive opportunity in digital customer engagement, especially via WhatsApp and RCS.
- •The festival showcased a shift from fintech as an external disruptor to an integrated part of financial institutions' operations.
- •AI is moving from experimentation to practical customer-facing use cases, simplifying interactions and enabling services like KYC through conversational interfaces.
Key Questions Answered
At the Karix presents CNBC-TV18 Fintech Studio during GFF 2026 from September 8 to 11, discussions centered on AI-led customer experiences, fintech-bank collaboration, conversational banking, digital access, consent, trust, and emerging growth engines. Financial leaders also highlighted sectors driving credit demand, including infrastructure, renewable energy, electric vehicles, and data centers.
Banks and fintech companies are moving from experimentation to customer-facing use cases like conversational AI and messaging platforms such as WhatsApp and RCS. Leaders noted that these tools allow customers to perform processes like KYC, interact in multiple languages, and simplify app navigation while helping lenders reach smaller cities and rural areas directly.
Financial institutions are combining strong physical infrastructure with digital capabilities to broaden their reach across various geographies and customer segments. While digital channels allow customers to access services without a branch-led journey, traditional branch networks continue to support banks like SBI in serving underserved markets.
