Stories
Noida Man Denied Boarding After 7-Minute Delay, Misses Nephew's Cremation; IndiGo, Ola Respond
- •Prem P Akhauri, a Noida man, was denied boarding an IndiGo flight to Patna after a 7-minute delay, missing his nephew's cremation.
- •His delay was caused by an Ola cab accident en route to Delhi Airport, despite leaving nearly three hours before the flight.
- •Akhauri criticized IndiGo's handling of the "exceptional and deeply distressing situation," citing a lack of compassionate support.
- •The accident also left Akhauri with neck discomfort, and he plans to formally address the matter with IndiGo, Ola, and authorities.
- •Both Ola Cabs Support and IndiGo responded to Akhauri's LinkedIn post, offering assistance and condolences.
Key Questions Answered
Prem P Akhauri was denied boarding because he reached the boarding gate about seven minutes late. The delay was caused when the Ola cab he was travelling in met with an accident on the way to Terminal 1 of Delhi Airport.
Ola Cabs Support asked the passenger to send a direct message with his ride details and CRN so the team could prioritize connecting with him. IndiGo offered condolences for his loss and asked for a suitable time to connect via direct message after failing to reach him by phone.
Aside from missing his flight to attend his nephew's cremation, the passenger reported experiencing neck pain and discomfort due to the Ola cab accident. He stated he possessed records of the journey and planned to take the matter up formally with the authorities and companies.
