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Founder Criticizes Indian Logistics After Delhivery Loses Rs 1 Lakh Shipment
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News18•07-10-2026, 16:45
Founder Criticizes Indian Logistics After Delhivery Loses Rs 1 Lakh Shipment
- •Chanakya Shah, co-founder of UP&RUN, criticized India's logistics sector after Delhivery lost a shipment worth nearly Rs 1 lakh meant for the Ladakh Marathon.
- •Shah stated that the courier took 45 days to inform them the packages were lost, offering no explanation, apology, or accountability.
- •He highlighted the frustrating customer service loop, noting that calls went unanswered and departments passed the blame.
- •Contrasting his experience with China, Shah praised Chinese suppliers and logistics for taking ownership, responding quickly, and solving problems.
- •The viral post sparked widespread discussion online, with many internet users echoing similar frustrations regarding poor accountability in Indian courier services.
Key Questions Answered
Chanakya Shah criticized Delhivery after the logistics company lost two shipments worth nearly Rs 1 lakh intended for the Ladakh Marathon, took 45 days to inform them, and closed the case without an explanation, apology, or accountability.
Shah contrasted Indian logistics with China by stating that Chinese suppliers and logistics companies take full ownership, respond quickly, and actively try to solve problems, unlike the lack of accountability he experienced in India.
Other customers have similarly complained on social media about missing parcels, delivery delays, unhelpful customer support, and being made to wait for days without satisfactory resolutions.
