Stories
Air India Express Denies Boarding to Passenger, Citing Early Gate Closure
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News18•24-09-2026, 17:00
Air India Express Denies Boarding to Passenger, Citing Early Gate Closure
- •Social worker Tarun Mishra claims Air India Express denied him boarding despite reaching the gate before scheduled departure.
- •Mishra arrived at the gate at 6:20 pm for a 6:35 pm flight, but was not allowed to board.
- •Air India Express stated that boarding gates close 25 minutes prior to departure and multiple announcements were made.
- •Mishra criticized the airline staff's behavior, calling them "rude" and unprofessional.
- •The incident has sparked mixed reactions online, with some defending the airline's policy and others supporting Mishra.
Key Questions Answered
Tarun Mishra was denied boarding because he arrived at the gate at 6:20 pm for a flight scheduled to depart at 6:35 pm. According to the airline, boarding gates close 25 minutes prior to the scheduled departure time.
Tarun Mishra stated that he reached the boarding gate around 6:20 pm for a flight scheduled to depart at 6:35 pm. The airline confirmed this arrival time in their response to the viral social media video.
Air India Express stated that their boarding gates close 25 minutes prior to the scheduled departure time of the flight. They also noted that multiple announcements are made to request guests to proceed for boarding.
