Stories
Non-Tech Roles Surge to 40 Percent in India GCCs as Operations Expand
M
Moneycontrol•15-10-2026, 14:19
Non-Tech Roles Surge to 40 Percent in India GCCs as Operations Expand
- •Global capability centres in India are seeing 30 to 40 percent of their workforce in non-engineering roles including finance procurement and marketing.
- •Vikram Ahuja of ANSR states that top GCCs now mirror the entire scope of their parent organizations rather than focusing solely on technology.
- •Multinational GCCs remain the top career choice for 69 percent of surveyed technology product and data professionals in India.
- •Hiring heavily targets experienced talent with 30 to 40 percent coming from other GCCs and 20 to 30 percent from IT services firms.
- •A skills gap exists as 71 percent of professionals value hands-on AI upskilling while only 29 percent receive it from current employers.
Key Questions Answered
Non-engineering roles now account for 30 to 40 percent of the total workforce in Indian global capability centres as multinational companies expand their local business operations.
Around 30 to 40 percent of GCC hiring comes from other similar centres, 20 to 30 percent originates from IT services firms, and the remaining 20 to 30 percent is sourced from general industry, product companies, and startups.
While 71 percent of surveyed professionals stated that hands-on artificial intelligence upskilling is important to them, only 29 percent reported that their current employer actually provides it.
