Stories
Claude AI Suffers Global Outage: Thousands Unable to Access Chatbot and Services
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Moneycontrol•29-09-2026, 20:22
Claude AI Suffers Global Outage: Thousands Unable to Access Chatbot and Services
- •Anthropic's Claude AI is experiencing a widespread global outage, affecting thousands of users across web, mobile, and desktop apps, Claude Code, and the Claude API.
- •Downdetector recorded 18,335 reports of issues at 7:49 PM on September 29, indicating a significant disruption.
- •The outage impacts multiple Claude services, including Claude.ai, desktop and mobile apps, Claude Code, Claude Cowork, and some Claude API requests.
- •Users may encounter failed requests, problems loading conversations, or prompts to sign in again, though retrying requests may sometimes work.
- •Anthropic has applied mitigation, substantially reducing error rates, but some sign-in attempts and specific service sessions are still failing as they work towards full resolution.
Key Questions Answered
The global outage affected Claude.ai including mobile and desktop apps, Claude Code, Claude Cowork, and requests made through the Claude API. Users encountered failed requests, conversation loading errors, and sign-in prompts.
Downdetector recorded 18,335 user reports at 7:49 PM on September 29, 2026, which was a sharp increase compared to the normal baseline of 10 reports.
Anthropic acknowledged the incident on its status page and applied a mitigation, which caused error rates to drop substantially. However, the company noted that some sign-in attempts, account actions, and Claude Code and Cowork sessions were still failing while they worked toward full resolution.
