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iPhone 18 Pro Face ID Bug: Apple Suggests Hardware Swap, Reddit Users Report Freezing
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Firstpost•21-09-2026, 22:01
iPhone 18 Pro Face ID Bug: Apple Suggests Hardware Swap, Reddit Users Report Freezing
- •iPhone 18 Pro and Pro Max users are reporting a Face ID bug affecting biometric authentication for protected apps, not directly from the lock screen.
- •The issue causes devices to freeze and reboot after a failed Face ID attempt when users try to unlock apps, private tabs, or other features.
- •Users can simulate the bug by covering their face for a failed authentication and then tapping "Try Face ID Again," which may lead to the phone locking up or rebooting.
- •Apple Support has reportedly suggested a hardware swap to one user, though a software update might also resolve the problem.
- •Another bug affecting iOS 27 across all iPhone models, causing system reboots, is also expected to be addressed in a future software update.
Key Questions Answered
When trying to use Face ID for protected apps that do not trigger directly from the lock screen, affected iPhone 18 Pro devices can freeze, stop responding, and panic or reboot back to the lock screen after a failed authentication attempt and retry.
According to user reports from a Reddit thread, Apple Support told at least one user that a hardware swap would solve the problem, though the bug could potentially still be fixed via a software update.
The issue appears to stem from the all-new, smaller Face ID system on the iPhone 18 Pro and Pro Max, which features an infrared camera hidden behind the screen near the time bar.
