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How to Replace Lost or Damaged Delhi Metro Smart Cards and Recover Balance
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News18•06-10-2026, 07:30
How to Replace Lost or Damaged Delhi Metro Smart Cards and Recover Balance
- •The Delhi Metro smart card is the most convenient and fastest way to travel across Delhi NCR without waiting in daily token queues.
- •For damaged or malfunctioning cards, passengers can visit any metro station Customer Care Centre where staff inspect the card and initiate replacement.
- •Replacement smart cards are not free and cost Rs 150 for a new card, after which official staff transfer the old balance to the new one.
- •Station officials verify the existing amount on unreadable or broken cards to safely shift the full balance to the newly purchased card.
- •If a card is lost or stolen, it cannot be recovered for balance transfer, and passengers must purchase a new card for Rs 150.
Key Questions Answered
Commuters must pay Rs 150 to buy a new replacement smart card when their current card is damaged or stops working.
No, if your smart card is lost or stolen, you must purchase a new card for Rs 150, but the previous balance cannot be recovered because physical presentation of the card is required for a balance transfer.
You can visit the Customer Care Centre at any metro station where station staff will verify the unreadable card's remaining amount and safely transfer the full balance to a newly purchased replacement card.
