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Improved on-board services launched on 5 trains of Northeast Frontier Railway
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News18•12-10-2026, 09:08
Improved on-board services launched on 5 trains of Northeast Frontier Railway
- •Northeast Frontier Railway has introduced improved on-board services on five trains to enhance passenger comfort.
- •The official launch took place at the Guwahati railway station, making it the second zone in Indian Railways to introduce this service.
- •The service ensures regular coach cleaning, toilet hygiene, waste management, timely bedroll supply, and drinking water availability.
- •Trains featuring this service include Kamakhya–SMVT Bengaluru Express, Guwahati–Kolkata Garib Rath Express, and two Vande Bharat routes.
- •Digital monitoring, geo-tagging, AI-based cleanliness assessments, and real-time passenger feedback are being utilized to maintain high service quality.
Key Questions Answered
Improved on-board services have been introduced on five trains, including the Kamakhya–SMVT Bengaluru Express, Guwahati–Kolkata Garib Rath Express, Dibrugarh–Mumbai LTT Express, New Jalpaiguri–Patna Vande Bharat Express, and New Jalpaiguri–Guwahati Vande Bharat Express.
Special teams are deployed for the swift resolution of passenger complaints, with a strict target set to resolve all issues within two hours of lodging a complaint.
The uniforms for the on-board service staff have been crafted by local weavers to encourage local industries, with support from NEDFi under the Ministry of Development of North Eastern Region.
