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Motherhood Hospital Fined ‘Deficiency in Service’ After Cockroaches Infest Rs 1.4 Lakh Suite
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Moneycontrol•30-09-2026, 14:14
Motherhood Hospital Fined ‘Deficiency in Service’ After Cockroaches Infest Rs 1.4 Lakh Suite
- •A couple paid Rs 1.4 lakh for a premium maternity suite at Motherhood Hospital, Lullanagar, Pune, only to find it infested with cockroaches and houseflies, allegedly reaching their food and breast pump.
- •The III Additional Bengaluru Urban District Consumer Disputes Redressal Commission ordered Motherhood Hospital to pay Rs 50,000 for mental agony and Rs 10,000 for litigation expenses, totaling Rs 60,000.
- •The complaint was filed by Shweta Pratap Jadhav and Anand Dubey, who were influenced by the hospital's reputation.
- •The couple provided video evidence of the infestation, which the hospital did not dispute, leading the commission to rule that the hospital failed to maintain hygienic conditions.
- •Despite the ruling, the consumer forum did not order a refund for the suite, noting that the mother and child received adequate medical treatment and suffered no health complications.
Key Questions Answered
The III Additional Bengaluru Urban District Consumer Disputes Redressal Commission ordered Motherhood Hospital to pay a total of Rs 60,000, which includes Rs 50,000 for mental agony and Rs 10,000 towards litigation expenses.
The consumer forum did not order a refund for the premium suite because the mother and child received adequate medical treatment and suffered no health complications during their stay.
The incident occurred at Motherhood Hospital’s Lullanagar branch in Pune, where the complainant Shweta Pratap Jadhav was admitted on August 21, 2024, into a premium private suite costing Rs 1,43,518.
