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MakeMyTrip Fined Rs 48,775 After Family Stranded, Forced to Sleep in Car at -4 Degrees.
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News18•22-09-2026, 15:22
MakeMyTrip Fined Rs 48,775 After Family Stranded, Forced to Sleep in Car at -4 Degrees.
- •Rajesh Chauhan booked two hotels via MakeMyTrip, but both vanished upon his family's arrival in Kashmir.
- •The first hotel in Srinagar was a private homestay, and the second in Gulmarg did not exist.
- •The family, including two children, was forced to spend the night in their car at -4 degrees Celsius.
- •The District Consumer Commission found MakeMyTrip guilty of negligence and deficiency in service.
- •MakeMyTrip was ordered to pay a full refund of Rs 18,775, Rs 25,000 for distress, and Rs 5,000 for litigation costs, totaling Rs 48,775.
Key Questions Answered
The District Consumer Commission in Punjab ordered MakeMyTrip to pay a total of 48,775 rupees, which included a full refund of 18,775 rupees with 9% annual interest, 25,000 rupees for mental and physical distress, and 5,000 rupees for litigation costs.
MakeMyTrip argued that they were merely intermediaries and that the hotels did not belong to them, while the hotels marked the unfulfilled bookings as "no-show".
Travelers should verify locations on Google Maps, check recent TripAdvisor and Google reviews from the past 1–2 months, confirm bookings directly via official hotel channels or WhatsApp, and opt for refundable bookings.
