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Society Pays Heavy Price for Ignoring Leakage Complaint; Doctor Wins Case in Consumer Court
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News18•23-09-2026, 13:14
Society Pays Heavy Price for Ignoring Leakage Complaint; Doctor Wins Case in Consumer Court
- •Shiv Parvati Housing Society found guilty by Thane Additional District Consumer Grievance Redressal Commission for ignoring water leakage complaint.
- •Society ordered to pay Dr. Govind Kale Rs 1.5 lakh compensation with interest and Rs 25,000 for complaint expenses.
- •Leakage in Dr. Kale's flat was caused by unauthorized construction and tree planting in the upper floor balcony.
- •Dr. Kale approached consumer court after repeated complaints to the society committee and Deputy Registrar of Cooperatives went unaddressed.
- •Consumer court clarified that a housing society is a service provider and a flat owner is a consumer, criticizing the society for shirking its responsibility.
Key Questions Answered
The Thane Additional District Consumer Grievance Redressal Commission penalized the society for ignoring a flat owner's water leakage complaint for four to five years and failing to resolve the issue in time.
In 2019, the upper-floor flat owner performed unauthorized construction in the balcony, planted large trees, and used water that caused large cracks and leakage in Dr. Kale's ceiling and walls.
The consumer court ordered the housing society to pay the complainant a compensation of Rs 1.5 lakh with interest, alongside Rs 25,000 for the complaint application expenses.
