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PVR INOX Accused of Refusing Cash Payments; Lawyer Sends Notice, Citing RBI Rules.
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CNBC Awaaz•20-09-2026, 17:03
PVR INOX Accused of Refusing Cash Payments; Lawyer Sends Notice, Citing RBI Rules.
- •Ahmedabad lawyer Utkarsh Dave sent a legal notice to PVR INOX over alleged refusal to accept cash payments for tickets and F&B.
- •Dave claims he was forced to pay via UPI on September 13 after cash was rejected at PVR INOX in Palladium Mall.
- •The notice questions whether customers are informed in advance about digital-only payment policies and if employees have written instructions to refuse cash.
- •Section 26(1) of the RBI Act, 1934, states bank notes are legal tender, but private businesses can set their own payment policies.
- •PVR INOX states all cinemas accept cash, credit/debit cards, and UPI, and offer a system to convert cash into a refundable digital card.
Key Questions Answered
An Ahmedabad lawyer named Utkarsh Dave sent a legal notice to PVR INOX after he was allegedly refused cash payment for movie tickets and food at the Palladium Mall location on September 13.
While Section 26(1) of the Reserve Bank of India Act, 1934 designates RBI-issued bank notes as legal tender, private businesses can set their own payment policies unless restricted by specific laws.
A senior official stated that their cinemas accept multiple payment methods and allow cash to be converted into a refundable digital card at the counter, with information about the system posted at the outlet.
