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Two-Thirds of Indian Organisations Expect Voice AI Investments to Surge
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Storyboard•08-10-2026, 18:21
Two-Thirds of Indian Organisations Expect Voice AI Investments to Surge
- •A new Nasscom and Krisp report reveals that two-thirds of Indian organisations expect Voice AI investments to increase by up to 50%.
- •Around 31% of surveyed organisations have progressed to limited production, while 13% have scaled Voice AI across multiple customer journeys.
- •Over one-third of organisations now support at least three Indian languages in production, highlighting a strong push towards multilingual capabilities.
- •Sectors like BFSI, telecom, e-commerce, retail, and logistics are leading the adoption due to high interaction volumes and measurable returns.
- •Efficiency is a major driver, with 61% of respondents reporting over a 20% reduction in cost per eligible interaction.
Key Questions Answered
According to a Nasscom-Krisp report, about two-thirds of surveyed Indian organizations expect their Voice AI investments to rise by up to 50% over the next two years as they transition from pilots to scaled deployments.
Sectors such as BFSI, telecom, e-commerce, retail, CPG, travel, and logistics are leading in Voice AI adoption due to high interaction volumes, repetitive workflows, and measurable business returns.
The survey indicates that 41% of Indian organizations use a hybrid model combining internal teams with external technology or implementation providers to scale their Voice AI deployments.
