Stories
NTA To Launch AI Helpline For JEE and UGC-NET Queries
- •The National Testing Agency is developing an AI-powered helpline to address student queries regarding major examinations.
- •The toll-free number 1800 180 47 47, previously used for exam reform suggestions, is being repurposed for this help desk.
- •Candidates will be able to ask questions in multiple languages about JEE, UGC-NET, application procedures, fees, and deadlines.
- •The AI system will respond using the NTA database to make information more accessible and overcome language barriers.
- •No official launch date has been announced yet as officials are currently testing the service and its AI features.
Key Questions Answered
The National Testing Agency (NTA) is developing an AI-powered helpline to help students access examination-related information, ask questions in multiple languages, and resolve application queries for exams like JEE and UGC-NET. This initiative aims to reduce difficulties for candidates who struggle with website navigation or face language barriers.
The toll-free number 1800 180 47 47 is being repurposed for the proposed NTA AI help desk service. This number was previously used by a High Power Task Force initiative to collect stakeholder feedback on examination reforms.
Students will be able to seek details regarding JEE and UGC-NET examinations, including application procedures, fees, required documents, deadlines, and eligibility criteria. The AI system is being trained using information straight from the NTA database to minimize the need to search multiple websites.
