Stories
Embedded AI Transforms Enterprises: Native Intelligence Reshapes Workflows and Boosts Outcomes
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CNBC TV18•29-09-2026, 09:15
Embedded AI Transforms Enterprises: Native Intelligence Reshapes Workflows and Boosts Outcomes
- •By 2028, a third of enterprise software applications will incorporate agentic AI, a significant leap from under 1% in 2024, making AI a native intelligence within workflows.
- •Gartner research indicates that enterprises primarily adopt AI through existing software providers, favoring proven ROI over new standalone AI purchases.
- •Successful embedded AI requires designing AI into workflows at the point of decision, ensuring intelligence is readily available when needed, as exemplified by Bharti Airtel's voice bots handling 70% of customer calls.
- •Building workforce readiness alongside AI embedding is crucial; employees need enhanced judgment to discern when to act on AI recommendations versus seeking human oversight, leading 44% of organizations to prioritize AI-ready workforces.
- •Measuring embedded AI by the outcomes it changes, rather than just adoption, is key; the focus shifts to improving decision quality and enabling employees to concentrate on tasks requiring human judgment, with Gartner projecting a $58 billion market shakeup by 2027.
Key Questions Answered
By 2028, a third of enterprise software applications are expected to incorporate agentic AI capabilities, marking a sharp increase from under 1% in 2024.
According to recent Gartner research, enterprises are primarily receiving artificial intelligence through their existing software providers in 2026 rather than purchasing new standalone AI tools.
In 2026, 44% of organisations have made an AI-ready workforce a priority by investing specifically in the skills employees need to effectively use AI assistants and agents.
