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The acquisition comes as IT teams face growing challenges in tracking the software and AI tools used across their organisations
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Moneycontrol•14-10-2026, 07:27
Freshworks to Acquire Torii to Expand Freshservice into AI and Software Spend Governance
  • •Freshworks has signed a definitive agreement to acquire Torii, a SaaS management platform based in Israel and New York.
  • •The acquisition aims to extend the Freshservice ITSM platform into software management and AI spend governance.
  • •The integration will provide companies with a unified view of their technology inventory, software usage, and spending.
  • •The deal is expected to close in the fourth quarter of 2026, though financial terms were not disclosed.
  • •Torii tracks AI consumption down to the token and attributes it to specific teams to help organizations manage costs and security risks.
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Key Questions Answered

Freshworks has signed a definitive agreement to acquire Torii in order to expand its AI-powered IT service management unit, Freshservice, into software management and AI spend governance.

The acquisition deal is expected to close in the fourth quarter of 2026.

Torii was founded in 2017 by Uri Haramati, Uri Nativ, and Tal Bereznitskey. The company has raised a total of $65 million from various investors including Tiger Global, Wing Venture Capital, Global Founders Club, and Uncork Capital.

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