Stories
NDMC Urges Employees: Embrace 'Nagrik Devo Bhava' for Enhanced Public Service
- •NDMC introduces "10 commandments" and an 18-point code of conduct for employees to prioritize citizens and improve public service delivery.
- •The directives aim to combat corruption, prevent intentional delays, and foster honesty and ownership among staff.
- •Employees are instructed to avoid bribes, personal interests influencing decisions, and to base tenders and contracts on rules, not connections.
- •The code emphasizes a citizen-friendly approach, polite handling of grievances, and guiding citizens to appropriate departments.
- •Workplace conduct rules prohibit bullying, harassment, and misuse of public funds, while encouraging reporting of fraud and safety risks.
Key Questions Answered
The New Delhi Municipal Council drafted 10 commandments to prioritize citizens and combat corruption, featuring pledges like "I serve the citizen," "I will be honest even when nobody is watching," "I will not deliberately delay work," and "I will take ownership" rather than passing off tasks.
Introduced via a September 30 circular by NDMC chairperson Manoj Kumar Dwivedi, the initiative directs employees to adopt a citizen-first mindset, adhere to an 18-point code of conduct, handle grievances politely, avoid corruption, and prevent intentional delays in public service delivery.
The code mandates that decisions regarding tenders, contracts, recruitment, and regulatory enforcement must strictly follow prescribed rules rather than being influenced by personal connections, external pressures, or political affiliations.
