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Keralam Police Warns Against Fake Customer Care Numbers, Cyber Fraud
- •Keralam police caution public against cyber fraudsters using fake customer care numbers of banks and e-commerce platforms.
- •Fraudsters post fake numbers online, then contact victims posing as customer support agents to trick them into installing remote access apps.
- •Victims are asked to make small payments, like Rs 5, which fraudsters use to obtain banking and personal information for larger financial frauds.
- •Police advise using only official websites or applications for customer care and never trusting numbers found through internet searches.
- •Public should never install remote access apps, share OTPs, PINs, passwords, or card details, and report suspicious calls immediately to official channels or cybercrime helpline 1930.
Key Questions Answered
Victims of cyber financial fraud should immediately report the incident to the cybercrime helpline at 1930 or submit a report through the National Cyber Crime Reporting Portal at www.cybercrime.gov.in.
Fraudsters post fake customer care numbers online for banks and e-commerce platforms. When contacted, they pose as support agents, pressure victims into installing remote access or screen-sharing apps under the guise of resolving complaints, request small registration fees like Rs 5, and use these interactions to steal personal and banking details or commit larger financial frauds.
Police advise the public never to blindly trust internet search results for customer care numbers and to rely solely on official websites or applications. Users should avoid installing remote access or screen-sharing apps, never share sensitive details like OTPs, PINs, or passwords, and end suspicious calls immediately to verify via official channels.