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Consumer Court Orders Movers to Pay Compensation for Damaged Goods
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News18•13-10-2026, 17:00
Consumer Court Orders Movers to Pay Compensation for Damaged Goods
- •A consumer court in Mumbai directed Agarwal Packers and Movers to pay over Rs 2.30 lakh to a couple for damaging their household goods during shifting.
- •The commission noted that transporters have a legal obligation to exercise reasonable care while packing, loading, transporting, and unloading goods.
- •The company was ordered to refund the transportation charges with interest, along with compensation for property damage, mental agony, and litigation costs.
- •The couple found several articles damaged with torn packaging, and some heavy items left in the rain, prompting them to approach the consumer commission.
Key Questions Answered
A consumer court ordered Agarwal Packers and Movers to refund Rs 1,33,717 for transportation with 6 percent annual interest from August 1, 2023, along with Rs 50,000 for property damage, Rs 50,000 for mental agony, and Rs 10,000 for litigation costs.
The couple approached the consumer commission alleging negligence and deficiency in service after household goods were damaged during shifting in July 2023, with items left in the rain and an initial meager compensation offer of only Rs 5,000.
A transporter is under a legal obligation to exercise reasonable care while packing, loading, transporting, and unloading goods.
